Payments, Delivery & Returns

IMPORTANT MESSAGE:
If you are looking for a guaranteed speedy delivery, please select NEXT DAY.
Next day orders received before the noon deadline will be shipped straight away.

Payments

We offer check out via PayPal and Stripe, accepting a range of debit and credit cards. We can also take payments over the phone.

If you choose to pay via paypal, please be aware that your order confirmation will come via paypal, as will postage confirmation.

Delivery

We are a small family business with limited personnel. We ship regular orders as soon as possible. During very busy periods it may take a little longer - usually by the next working day.
Items delivered within the UK are sent via Royal Mail 2nd Class . Despatch notifications are automatically sent via e-mail (please check your spam folder if not received). Royal mail tell us to allow 3 - 5 working days for items to arrive once shipped, although they usually arrive within a day or two!

Shipping Costs

Shipping costs are £3.95 for UK mainland delivery. We offer free delivery on orders over £35 via standard shipping.

SPECIAL OCCASIONS

If your order is for an important date or special occasion, you can order now and arrange a delivery date shortly before the day needed. Your items will be at their freshest this way! Simply let us know when you would like to receive them by adding a note to your order. If in doubt: please call us, we would be happy to help and advise.

IMPORTANT SHIPPING INFORMATION
If any of your order items are out of stock, your order may not be shipped until we have received email confirmation from you with regards to alternatives, refunds or whether you are happy to wait. We reserve the right to supply an alternative product. If you pay via PayPal please check your email address connected to your paypal account as this is our only means of contact. It is also helpful if you add a telephone number in the 'notes to merchant' section (when you checkout with paypal) as emails can get lost in cyber space and this is our only point of contact.

International Orders

We are happy to ship to all our international customers. Additional shipping costs may be applicable (eg outside EU)- please check with us. If you pay via PayPal please check your email address connected to your paypal account as this is our only means of contact. Once shipped you should receive your order within 3-5 working days (Europe) via Royal Mail Airmail. This service is not trackable. If you wish for a tracked service, please contact us to arrange this.
As a customer of Ananda Foods, you are responsible for any additional customs or duty/shipping charges. Although we pack and protect our products with great care, items are shipped at your own risk. Damages or losses incurred are not the responsibility of Ananda Foods.

My items haven't arrived?
If your items have not arrived, please contact your local Royal Mail depot/sorting office and check whether they have your parcel, even if no card was left. They will hold any undelivered items, not just tracked! We have many parcels returned to us that have not been collected from the depot. In the fortunately rare event that Royal Mail mislay/fail to deliver your items, you must wait 15 days, before we can refund or replace.

I have changed my mind, can I return my order?
Unfortunately food items can not be returned. However if there is a fault with your products please contact us. We will endeaver to help and resolve the matter.

If you experience a problem with an order it is VERY IMPORTANT to us that you
contact us as soon as possible! At Ananda Foods, we pride ourselves on our excellent service and good communications. Our team take the very greatest care to provide the best service possible and we will do all we can to help resolve any problem you may experience.
Please contact us either via email [email protected] or via telephone 01246 413738/ 0775 2638332.

Thank you for your attention and understanding.
Ananda.

Ananda Foods

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Testimonials

What our customers say....

"I recently attended the Animal Aid's Christmas Without Cruelty Fayre and I bought a box of you marshmallows from a stall. They are.. absolutely gorgeous - the best I've ever tasted. Thank you for giving me a taste of heaven! They cannot be bettered!" Linda, Suffolk
"Incredible...your Wagon wheels are to die for! Way better than the non-veggi ones, forget smores" Julian Sweden
"such wonderful service .. much love" Dana Germany
"Wow these are delicious My daughter loves the lollipops" Ray Notts
"we've just opened our package and I must say it all looks lovely, beautiful design." Eve Richmond
"... my god... absolutely incredible.." Sue Rotherham on the new Caramel Round-Up.
"I just wanted to say thank you so much for making these amazing marshmallows .. I absolutely love them :)" Layne Wolverhampton
"The stories I had been told were true. .the marshmallow was smooth and creamy – definitely the best I had ever eaten. These vegan wagon wheels are absolutely delicious .. even better than the originals, there is so much chocolate, jam and marshmallow packed in. The marshmallows..my favourite. soft pink, beautiful speckles of vibrant Raspberry powder all over, these made me exclaim with joy.. they taste wonderful. Sweet, with a little Raspberry tang, and a soft chewy centre. They are the kind of marshmallows I would imagine to be on a table in a fantasy tea party. Definitely a treat worth picking up for yourself, or someone you love, if you can bring yourself to part with them." Erin Galway (papermachemind)
"..my friends were right...so much better than the gelatine ones I used before. As for toasting on the bonny- WOW!.. I'd tried other veggie ones but didn't rate them.. Yours really measure up" Poppy Broome W.Aus

"They're tasty, squishy, melty, yummy treats that put the more popular ones to shame. You can really tell how much hard work and love goes into each marshmallow. I am especially happy..!! Can't wait to try them in a chocolate fountain! Thanks so much for your wonderful veggie creation." Chris, Dublin
"..full of goodness and real fruit flavours - not flavouring and preservatives!" Jo, USA
"Proper marshmallows, not fluffy rubber ...can't thank you enough." Sam Manchester
"..is the real deal, not just a sugar overload like some others. This is how they used to be made, well done!" Martine N Yorks
"hand made in heaven...I thought I had said goodbye to such luxury when I gave up dairy.." Gavin Durham
"...yummy for my tummy!" Sara Brighton
"..your chocolate is the best I have ever tasted, vegan or otherwise - and it isn't even the main feature, your marshmallow is divine" Ellie Newcastle, talking about our Round-Ups
"...took me back to the very happy days of childhood ... like I was five again .. so grateful.." Reg London
"..the Raspberry marshmallow was mouth watering ... excellent texture... our children loved the lollies.. Was all a great hit!! We will be buying more.." Paul Camden
"you've made a believer of me!..." Terri Liverpool
"..but yours are WOW! Still sweet still but so flavoursome! .. pleased that you only use real fruit. We all know how mis-used the term 'natural' has become." Jay Derbyshire
"Oh my goodness! Strawberry marshmallows are my new food crush! What a wonderful treat. I expected to like them, I didn't expect to fall in love. The texture is wonderful - not that cloying chewy sweetness that gelatine marshmallows have but a melt in the mouth feel that is just wonderful. I'm going to have to order lots more" Katy
"..I think your Caramel Round Up is incredible. It is the perfect amount of sweetness and the various textures work brilliantly and are just fabulous!" Ms Cupcake London
".. where can I get these vegan wagon wheels from?.."
Morrisey, live onstage London

I have changed my mind, can I return my order?Unfortunately food items can not be returned. However if there is a fault with your products please contact us. We will endeaver to help and resolve the matter.

Ananda Foods

What our customers say....

I have changed my mind, can I return my order?
Unfortunately food items can not be returned. However if there is a fault with your products please contact us. We will endeaver to help and resolve the matter.